Call us: +1 (849) 479-5500

Frequently Asked Questions (FAQ)

1. How do I make a reservation?

  • To make a reservation, you can visit our website and use our online booking system. Alternatively, you can contact our customer service team at +1 829 406 8968 for assistance.


2. What payment methods do you accept?

  • We accept major credit cards, including Visa, MasterCard, and American Express. Online payments are processed securely through our website.


3. Is a deposit required to book a tour?

  • Yes, in some cases, a non-refundable deposit may be required to secure your reservation. This information will be clearly communicated during the booking process.


4. What is your cancellation policy?

  • Our cancellation policy varies depending on the tour. Please refer to our Refund Policy section for detailed information on cancellations, refunds, and any associated fees.


5. Are there age restrictions for your tours?

  • Age restrictions may vary depending on the nature of the tour. Please check the specific tour details on our website or contact our customer service for information on age requirements.


6. What happens if the weather is bad on the day of my tour?

  • VIP TRIP TOURS PUNTA CANA reserves the right to cancel or reschedule tours in the event of adverse weather conditions. In such cases, you will be offered the option to reschedule or receive a full refund.


7. Can I make changes to my booking after it’s confirmed?

  • Changes to your booking, such as date, time, or number of participants, may be possible but are subject to availability. Contact our customer service team as soon as possible to discuss any modifications.


8. What should I wear and bring for the tour?

  • The recommended attire and items to bring will vary depending on the specific tour. Check the tour details on our website for any specific recommendations. In general, we recommend comfortable clothing, sunscreen, and a hat for outdoor activities.


9. Do you offer transportation to and from hotels?

  • Some of our tours include transportation, while others may require you to arrange your own. Check the tour details for information on transportation options, or contact our customer service team for assistance.


10. Is there a group discount available?

  • Group discounts may be available for certain tours. Please contact our customer service team to inquire about group rates and availability.


11. How can I contact VIP TRIP TOURS PUNTA CANA for further assistance?

  • You can reach our customer service team via email at [contact email] or by phone at +1 829 406 8968. Our office hours are 24h.


Feel free to adapt these questions and answers to better fit the specifics of VIP TRIP TOURS PUNTA CANA and the services you provide.

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